Privacy Policy

Last updated: October 2026

Pollen Hub L.L.C-FZ (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard information when you visit our website or engage with our services.

Data Controller

The data controller responsible for your personal data is Pollen Hub L.L.C-FZ, Meydan Free Zone, Dubai, UAE. For data protection enquiries, contact: [email protected].

Information We Collect

We collect information you provide through our contact form, including your name, email address, phone number (if provided), company name, and the content of your message. If you subscribe to our newsletter, we collect your email address. We may also collect standard web analytics data such as page views, referring URLs, and device information through cookies.

Lawful Basis for Processing

We process your personal data on the following bases: (a) your consent, where you have subscribed to our newsletter or submitted a contact form; (b) our legitimate interests in responding to business enquiries and improving our services; (c) compliance with applicable legal obligations.

How We Use Your Information

We use your contact information solely to respond to your enquiries and to communicate about our consulting services. Newsletter subscribers receive periodic updates and analysis; you may unsubscribe at any time using the link provided in each email. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Third-Party Processors

We use a small number of service providers to operate this website. Each processes data on our behalf, under its own privacy terms, and is contractually obligated to protect your information:

• Netlify, Inc. hosts the website, receives contact-form submissions, and collects anonymous performance measurements.
• Cloudflare, Inc. provides DNS, content delivery and security filtering, and therefore sees the IP address of every request.
• Calendly, LLC handles meeting bookings when you choose to schedule a consultation through the links on this site.
• TrustedSite provides the verification seal shown on the site. Its script loads only after you interact with a page and may set a cookie from trustedsite.com.
• Apple Inc. (iCloud Mail) hosts our email, where contact-form notifications and your correspondence with us are received.

Where these providers are located outside the UAE, we ensure appropriate safeguards are in place for any cross-border data transfer.

Data Retention

We retain contact form submissions for the duration of our business relationship and for a reasonable period thereafter. Newsletter subscriber data is retained until you unsubscribe. You may request deletion of your data at any time by contacting [email protected].

Cookies

This website sets no cookies of its own. Anonymous performance measurements (page path, browser and device type, screen size and load timings) are collected by our hosting provider without cookies. The TrustedSite verification seal, which loads only after you interact with a page, may set a cookie from trustedsite.com. You can control cookies through your browser settings.

Your Rights

You have the right to access, correct, or delete your personal data. Where applicable under the EU General Data Protection Regulation (GDPR) or similar legislation, you also have the right to data portability, the right to restrict processing, and the right to object to processing. To exercise these rights, contact us at [email protected].

Contact

For privacy-related enquiries: [email protected] — Pollen Hub L.L.C-FZ, Meydan Free Zone, Dubai, UAE.